Shipping
Shipments within Europe (areas available in the form) are free from €50, for lower amounts they have an added shipping cost of €4.95.
Shipments to the Canary Islands have an added shipping cost of €7.95. In addition, when your package arrives at customs, new expenses are generated (such as the taxes that you must pay for your purchase) that are borne by the receiver of the package and that will be charged upon delivery.
At the moment we do not ship to other places, but you can write to us at contact@pequepack.com and we will notify you when we start shipping in your area.
You will receive your pack once a month, during the second week of each month, as long as you have an active subscription.
You will receive your first pack within approximately 5-7 business days of signing up.
During the second week of the following month you will receive your second pack.
If you subscribe during the first week of the month, these delivery times may also be increased.
Returns
If you wish to make a return, you must return the pack by courier, bearing the costs that this generates and being responsible for the product being returned in perfect condition. You have 14 business days to exercise your right of withdrawal from receipt of the product. To do this you must contact us at contact@pequepack.com.
If the product is not returned in its original packaging or with its consumables or accessories used, the amount paid for the purchase will be refunded with a depreciation according to the condition of the product.
In the case of defective products we will proceed to the immediate exchange and we will assume all the shipping costs. The resolution will not proceed when the lack of conformity is of little relevance.